FAQs

Our normal shipping times are between 10-14 days but due to COVID19 our shipping time have seen a delay from 15-22 days. 

Yes, our cameras are equipped with cloud capabilities. However, are not required to sign up. Starting at 4.99/mo up to 19.99/mo

- Our new Smart Tech Wireless Pro2 is truly wireless, meaning no wires at all!

- Just turn on and pair with your device!

- Smart Tech Outdoor Pro uses a WiFi bridge to connect to the application on your phone. However, the camera is powered by a power cable. (Smart Tech Outdoor Pro)

The camera is equipped with a 3 foot long cable, in most cases our clients buy an extension based on their circumstances.

- 32Gb -  Store roughly 2.5 Hours of 1080p video.

- 64Gb - Store roughly 5 Hours of 1080p video.

- 128Gb - Store roughly 12 hours of 1080p video.

You will receive alerts directly on your smartphone from the app anytime motion is detected. Wide-angle and high sensitive motion sensor offers almost no false alarms.

Yes, with the built-in responsive microphone Smart Tech cameras come equipped with 2 way-talk, you can listen and talk via our app. Two-way audio allows you to communicate with welcomed friends, and motion detection alarm can get rid of unwanted guests or animals.

- Yes, Smart Tech cameras are equipped with 4x Digital Zoom technology just move the phone screen to achieve zoom.

- 4x Digital zoom enables you to zoom in to see far-away objects more details without impairing image quality or zoom out to get a wider and larger view.

Your package will include the following items:

- 1x Smart Tech Camera

- 1x Screw Pack

- 1x User manual

- 1x Power Adapter (Charge USB cable if wireless)

Smart Tech Cameras are equipped with IP66 weatherproof caseIP66 level waterproof rating makes it perfect for outdoor surveillance needs, protects every inch of your home through every season.

Smart Tech cameras are equipped with 3 night vision modes:

- Infrared Night Vision

- Full Color Night Vision

- Smart Night Vision

Usually we process in 1 business day. Once they leave the facility, they can take anywhere from 1 - 3 weeks (typically no longer than 2 weeks) to arrive at your assigned shipping address. The shipping times may vary for other international orders due to the current crisis faced around the world.

However, due to COVID-19 pandemic we are experiencing delays of up to 20 Days. This is due to temporary staffing issues freight companies are facing. The shipping times may vary for other international orders due to the current crisis faced around the world. We appreciate your patience, stay blessed, stay safe and stay home!

Yes, of course! We offer customer support that's guaranteed to get back to you within 24 hours. Please contact us at [email protected]

Yes, of course! If your product is defective or took longer than a month to arrive, kindly provide us with your order number or proof of the defect, and we will gladly give you a refund. We also include a little store credit or an exclusive coupon, as thanks for shopping with us anyway. We appreciate every shopper and want to ensure that everyone has a great and fair experience. 

Not exactly. With our refund policy, you can choose to purchase another product of the same type or put your store credit/ exclusive coupon towards another product. However, no we do not directly replace products with new ones. That's just how we protect ourselves from fake requests (nothing personal), thanks for understanding.

The reviews speak for themselves. We believe that our quality is top of the line. Unfortunately, rare cases occur where shipments get damaged in transit, while this is out of our control we are very sorry and empathetic and offer a fantastic refund policy to deal with this.

We accept Master Card, Visa, AMEX, Discovery, PayPal, Google Pay, Shopify Pay, Apple Pay.

Yes, so that we can provide you with the necessary order information and customer support if necessary.

NO, we hate that too. We make it a point to only inform people about offers that are unique to their purchases with us. This way, if we think you would find something useful or we think it suits your taste, we'll let you know about promotions for those items only. We also give the best email-exclusive deals so sign up if you don't want to miss them.

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