FAQs – smartgoods
  • *FREE PREMIUM SHIPPING ON ALL ORDERS*
  • *FREE PREMIUM SHIPPING ON ALL ORDERS*

FAQs

Q: Does this camera have cloud storage capabilities?

A: Yes, our cameras are equipped with cloud capabilities.However, are not required to sign up. Starting at 4.99/mo up to 19.99/mo

Q: What do you mean by Wireless Camera?

A:

  • Our new Smart Tech Wireless Pro2 is truly wireless, meaning no wires at all!
  • Just turn on and pair with your device!

------------------------------------------------------------------------------------------------------------------------------

  • Smart Tech Outdoor Pro uses a WiFi bridge to connect to the application on your phone. However, the camera is powered by a power cable. (Smart Tech Outdoor Pro)

 Q: How long is the power cable?

A: The camera is equipped with a 3 foot long cable, in most cases our clients buy an extension based on their circumstances.

 

Q: How many hours of video can the memory cards hold? 

A:

32Gb -  Store roughly 2.5 Hours of 1080p video.
64Gb - Store roughly 5 Hours of 1080p video.
128Gb - Store roughly 12 hours of 1080p video.


Q: Will I receive a notification if there is any movement around my property?

A: You will receive alerts directly on your smartphone from the app anytime motion is detected. Wide-angle and high sensitive motion sensor offers almost no false alarms.

Q: Do Smart Tech camera's have 2 way audio?

A: Yes, with the built-in responsive microphone Smart Tech cameras come equipped with 2 way-talk, you can listen and talk via our app. Two-way audio allows you to communicate with welcomed friends, and motion detection alarm can get rid of unwanted guests or animals.

Q: Can the camera zoom in?

A: Yes, Smart Tech cameras are equipped with 4x Digital Zoom technology just move the phone screen to achieve zoom.

4x Digital zoom enables you to zoom in to see far-away objects more details without impairing image quality or zoom out to get a wider and larger view.

Q: What do I receive inside the box?

A: Your package will include the following items

  • 1x Smart Tech Camera
  • 1x Screw Pack
  • 1x User manual
  • 1x Power Adapter (Charge USB cable if wireless)

Q: What kind of weather conditions is the camera intended to be used in?

A: Smart Tech Cameras are equipped with IP66 weatherproof case, IP66 level waterproof rating makes it perfect for outdoor surveillance needs, protects every inch of your home through every season. 

Q: Does the camera have night vision?

A: Smart Tech cameras are equipped with 3 night vision modes

  • Infrared Night Vision
  • Full Color Night Vision
  • Smart Night Vision

Q: What are our shipping times?

A: Usually we process in 1 business day. Once they leave the facility, they can take anywhere from 1 - 3 weeks (typically no longer than 2 weeks) to arrive at your assigned shipping address. The shipping times may vary for other international orders due to the current crisis faced around the world. 

 

Q: Do we offer customer support?

A: Yes, of course! We offer customer support that's guaranteed to get back to you within 24 hours. Please contact us at [email protected] 

 

Q: Do we do refunds?

A: Yes, of course! If your product is defective or took longer than a month to arrive, kindly provide us with your order number or proof of the defect, and we will gladly give you a refund. We also include a little store credit or an exclusive coupon, as thanks for shopping with us anyway. We appreciate every shopper and want to ensure that everyone has a great and fair experience. 

 

Q: Do we do replacements?

A: Not exactly. With our refund policy, you can choose to purchase another product of the same type or put your store credit/ exclusive coupon towards another product. However, no we do not directly replace products with new ones. That's just how we protect ourselves from fake requests (nothing personal), thanks for understanding.

 

Q: How's our quality?

A: The reviews speak for themselves. We believe that our quality is top of the line. Unfortunately, rare cases occur where shipments get damaged in transit, while this is out of our control we are very sorry and empathetic and offer a fantastic refund policy to deal with this.

 

Q: What payment methods do we accept?

A: We accept Master Card, Visa, AMEX, Discovery, PayPal, Google Pay, Shopify Pay, Apple Pay.

 

Q: Do you have to sign up with your email?

A: Yes, so that we can provide you with the necessary order information and customer support if necessary.

 

Q: Will we spam you with emails?

A: NO, we hate that too. We make it a point to only inform people about offers that are unique to their purchases with us. This way, if we think you would find something useful or we think it suits your taste, we'll let you know about promotions for those items only. We also give the best email-exclusive deals so sign up if you don't want to miss them.

 

--------------------------------

 

If we didn't answer your questions above, click here to contact us directly.